top of page
    TURNAROUND TIME is TWO - FOUR WEEKS. **please note shipping times are not included in the turnaround time** Once an order is placed and payment is received, an email will be sent within a few days with a proof of your personalized design.
    Once your order is placed no refunds will be issued. Kindly ensure the name, slogan or affirmation entered, is spelled correctly. Please note slightly lighter or darker colour variations may differ then those that appear on your screen.
  • What's the process?
    All products are designed and sewn by hand by our professional sew team. Once a design is approved they are sent to a professional printing company, which prints on select textiles. Choose any design available in any of our collections. You can also custom-make a design that’s exclusive to you for an additional fee. Once printing is complete and received, all orders are carefully manufactured in house with extra attention to fine details. Please note slight colour variations may appear on the material chosen. Let's chat, feel free to send me an email with any questions you may have.
  • Where are you located?
    PAL Gear is located in Caledon, Ontario, Canada.
  • How long do I have to wait to receive my order?
    All items are made to order. As each product is a custom design, turnaround time is approximately 2 to 4 weeks. Shipping delays cannot be anticipated and may cause further wait times.
  • Where do we ship the orders?
    Currently PAL Gear ships within Canada and the United States. Please contact us if you are located outside of the North America before placing an order to discuss shipping options.
  • Additional Shipping Information
    For shipping out of country, any duties and/or customs fees are the responsibility of the client. These fees are not controlled by PAL Gear and are collected by your country of residence. Please ensure the shipping information you provide during checkout is correct. As a small shop we ship to the address provided by you. PAL Gear is not responsible for a second shipping charge if your package is returned to us, due to an incorrect address, or for any lost packages due to an incorrect address.
  • Chaging my order once it is placed?
    Unfortunately, items will not be able to accommodate any changes or refunds after payment has been received. If an error has occurred by our team, it will be corrected at no extra charge. Please ensure all names are spelled correctly with proper punctuation, as it is what will be used for your design. Refunds will not be given for any incorrect information.
  • Approving designs before printing?
    Once payment has been received, you will receive a design proof via the email address you provided during checkout. Each proof will be sent out within approximately 72 hours. Once you approve your design that is when your turnaround time begins. **DESIGN APPROVAL IS REQUIRED BEFORE PRINTING.**
bottom of page